Last updated: August 20, 2026
This Refund & Cancellation Policy applies to BrandBuzzle agency services. It does not apply to physical goods.
1. Before work starts
If a client cancels before BrandBuzzle has started work, the client may request a refund of amounts paid, less any non-recoverable third-party costs that were disclosed and incurred with the client’s approval.
2. Once work has started
Payments are non-refundable once work has started. Work is considered started when BrandBuzzle begins any agreed discovery, research, planning, strategy, meetings, design, writing, development, SEO, advertising, campaign setup, account configuration, production or other project activity.
This rule reflects the time, expertise, scheduling capacity and resources reserved for the project. It applies even if the client later changes direction, pauses the project, no longer needs the service or does not use delivered work.
3. Exceptions
This policy does not remove rights that cannot legally be excluded. BrandBuzzle may approve a full or partial refund where required by applicable law, where BrandBuzzle materially fails to provide the agreed service and does not reasonably correct the issue, or where a written project agreement expressly provides a different remedy.
4. No refund situations
Subject to the exceptions above, refunds are not provided for:
- change of mind after work has started;
- delays caused by missing client content, access, feedback, approvals or payment;
- completed or approved milestones, concepts, revisions or digital deliverables;
- dissatisfaction based only on subjective preference after work followed the approved brief or direction;
- third-party fees, licences, advertising spend, domains, hosting, plugins, stock assets or platform charges already incurred;
- results affected by search engines, social platforms, advertising systems, market conditions or other factors outside BrandBuzzle’s control; or
- failure to use, publish or implement completed work.
5. Scope changes and project pauses
Pausing a project does not automatically create a refund right. If the client requests a new direction or additional work, BrandBuzzle may provide a revised quotation and timeline. If a project remains inactive because the client does not respond, BrandBuzzle may archive it and charge a restart fee where this was communicated in the project agreement.
6. Cancellation by BrandBuzzle
If BrandBuzzle cancels a project for reasons unrelated to client breach, we will refund any payment for work not yet performed, after deducting the fair value of completed work and authorized third-party costs. No refund is due for termination caused by non-payment, abusive conduct, unlawful instructions, repeated non-cooperation or another material client breach.
7. Requesting a cancellation or review
Send requests to brandsbuzzle@gmail.com with your name, project or invoice reference, reason for the request and relevant supporting information. We will review the request in good faith and may ask for additional details.
8. Approved refunds
Where a refund is approved, BrandBuzzle will normally initiate it within 7–14 business days using the original or another agreed payment method. Bank and payment-provider processing times may vary.
9. Contact
BrandBuzzle
Lahore, Pakistan
Email: brandsbuzzle@gmail.com
Phone: +92 343 3385768